Terms and Conditions

Cancellation Policy

Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit.
Cancellations made 15 days prior to the agreed arrival date forfeit 75%.
On receipt of a written instruction to cancel the reservation, including bank details, we will refund the applicable amount.
Please note that a 5% administration fee will be levied on any refunds processed.
All reservations and cancellations to be in writing by e-mail.
A 50% cancelation fee will apply on the full booking should cancellation occur between and 15 days prior to arrival.
A 100% cancellation fee will apply on the full booking should cancellation occur in less than 15 days prior to arrival.
All deposits and payments refunded is subject to a 20% handling fee.
Cancellation fees apply irrespective whether the required deposits have been paid.
Prices include VAT and are all quoted per unit per day.
All rates are subject to change.
Confirmed reservations will always be honoured at the confirmed rate. Any changes will be notified.
Unless agreed upon in writing, prepayment for accommodation bookings is assumed.
Deposits and payments are not refundable if cancellation occurs within 15 days of the reserved arrival date.

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