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  • Terms and Conditions

Terms and Conditions

Cancellation Policy
  • Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit.
  • Cancellations made 15 days prior to the agreed arrival date forfeit 75%.
  • On receipt of a written instruction to cancel the reservation, including bank details, we will refund the applicable amount.
  • Please note that a 5% administration fee will be levied on any refunds processed.
  • All reservations and cancellations to be in writing by e-mail.
  • A 50% cancelation fee will apply on the full booking should cancellation occur between and 15 days prior to arrival.
  • A 100% cancellation fee will apply on the full booking should cancellation occur in less than 15 days prior to arrival. 
  • All deposits and payments refunded  is subject to a 20% handling fee.
  • Cancellation fees apply irrespective whether the required deposits have been paid.
  • Prices include VAT  and are all quoted per unit per day.
  • All rates are subject to change. 
  • Confirmed reservations will always be honoured at the confirmed rate.  Any changes will be notified.
  • Unless agreed upon in writing, prepayment for accommodation bookings is assumed. 
  • Deposits and payments are not refundable if cancellation occurs within 15 days of the reserved arrival date.
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    • Address

      Kleinmond Lodge
      19 2nd Avenue
      Kleinmond 7195

       

    • Contact

      Tel: +27 (0)28 271 3725
      info@kleinmondlodge.co.za

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